We are all about teamwork, from the crews out on show site to folks in the back office. Teamwork means making the most of your skills and talent. It means making the most of the abilities of others to achieve a common goal. And it means contributing everything you have into what you do. Give your best and count on others to do the same. The team will take care of the rest.
Everyone has a specific job to do. Each of us does ours independently, but always with the team as a whole in mind. We are there for each other. We stand up for one another. That’s what team spirit is all about.
You are satis&fy. We are all satis&fy.
This respect governs how we interact in conversation and in collaboration. Courtesy and respect fosters acceptance. And that is crucial to teamwork.
Integrity and fairness inspires trust. And every enduring partnership is built on good faith. Our word is our bond. We can be counted on to be open and honest, always.
With customers. With vendors. And with members of the satis&fy family.
The price of inaction is far greater than the cost of making a mistake. We can live with mistakes at satis&fy because we learn from them. We also have the courage to own up to our mistakes. To hide them would be the biggest mistake.
There is nothing left to be read between the lines. Simple words. Short sentences. Clear statements. That is our language. The message that is clear and straightforward gets across. At satis&fy, we are good communicators.
We listen intently. We make sure we understand. And we make ourselves understood.
We praise not merely to pay compliments. At satis&fy, praise is a statement of fact. A recognition of merit. And the fuel for success-driven teamwork.
But it is not rocket science. Everyone can and should feel free to commend a deed well done. Praise that is earned is not only gratifying; it is also a powerful motivator.
Friendly criticism is common practice at satis&fy. If it is job related – on projects, the team, or individual crew members – it is not off limits. However, our criticism is always balanced, never wounding. It is solution focused and corrective.
At satis&fy, we are not afraid to express constructive criticism. We accept it with grace. And we do not take it personally.
We are a learning organization. But it is your responsibility to develop your professional skills. If it is job related, you can count on satis&fy to support you. You are expected to share newly gained knowledge with other team members so everyone benefits.
That is one reason why we are successful. This success gives us self-confidence, but never cause for arrogance. We are friendly. Service-minded. Customer-focused.
Our credo for face time with customers: It never hurts to smile. Our credo for face time at satis&fy: It never hurts to smile.
Exemplary behavior begins with little things done right every day. We strive to be role models, as teams and as individuals. Doing the right thing means doing what the situation demands. Finding solutions. Solving problems.
Occasionally looking to others for guidance. And it means taking charge.
A flat hierarchy gives you leeway to take personal responsibility. Do it.
Your professional and personal development will benefit. But always be disciplined and reliable when you do. Your willingness and ability to act independently makes us a more dynamic, agile and successful enterprise.
We look beyond these restrictions to find opportunities and possibilities. Inventiveness. Exuberant creativity. Stamina. Bring all this to the table. Make the most of what you have. Turn disadvantages into opportunities.
When rocks block your path, pile them up to build stairs and move on.
Read carefully. Listen intently. Ask questions. The first commandment: Do not assume, seek for the facts. Never achieve less than what the client expects. Always strive for more than they had imagined.
You are the advocate, but the client is the judge of the outcome.
We are efficient – we coordinate and integrate to make sure everything runs smoothly. Our customers trust us – we are dependable, flexible and creative enough to lead their projects to success beyond their expectations.
No matter how familiar a job may be. If we have done a project before, we’ll look at it again and deliver an improved version. Even our best can become better.
Question old habits. Retool entrenched practices. Question conventional wisdom. Our customers expect constant innovation from us. So exercise your innovate powers at every turn.
Instead, we put our environmental convictions into action. Demonstrate exemplary green behavior. Use materials wisely to inspire others to follow our example. That’s how we strive to make our projects more sustainable.